At VG-Exhibit, we are committed to ensuring the satisfaction of our customers through clear, fair, and transparent return and exchange policies. We understand the importance of trust when shopping online and strive to comply fully with applicable European consumer protection regulations, including data protection laws, to provide you with a seamless and secure experience.
This Return and Exchange Policy outlines your rights, conditions for returns, timelines, refund methods, and exceptions pertaining to certain categories of products. Please read the entire policy carefully to understand your options should you wish to return or exchange any item purchased from our store.
In accordance with applicable European directives and consumer protection laws, customers have the right to return most goods purchased online within 14 calendar days from the date of receipt without providing a reason. To be eligible for a return or exchange, the following conditions must be met:
The statutory right of withdrawal allows you to cancel your purchase contract within 14 calendar days without giving any reason. This period starts from the day you or a third party designated by you (other than the carrier) takes physical possession of the goods.
To exercise this right, please inform us by submitting a clear statement of your decision within this period. If you do not notify us before the end of the 14-day period, your return request will not be accepted.
Once the return notification is received, you have an additional 14 calendar days to send the product back to us. If the item is not returned within this extended timeframe, the return will not be valid.
To begin the return or exchange process, please contact our customer service team through the communication channels listed on our website. Provide your order number, details of the item(s) you wish to return or exchange, and the reason for your request.
After verifying the eligibility of your request, we will provide you with instructions on how to return the goods, including packaging recommendations and the return address.
Please ensure the product is securely packaged to prevent damage during transit. We recommend using tracked postage or courier services to safeguard your return shipment.
Once the returned goods have been received and inspected, we will notify you about the approval or rejection of your refund. Approved refunds will be processed without undue delay and not later than 14 calendar days following the day on which we received the returned item(s).
Refunds will be made using the same payment method you used for the original purchase, unless you explicitly agree to an alternative method. Please note that it may take additional time for your bank or payment provider to process the refund.
Shipping and handling fees are refundable only if the entire order is returned or if the return is due to our error or faulty goods. Otherwise, original shipping costs are non-refundable.
In compliance with health and safety standards and to maintain quality assurance, certain categories of products are excluded from returns or exchanges, including but not limited to:
We reserve the right to refuse a return or exchange if the product does not meet the return policy conditions or if the item falls under the non-returnable categories specified above.
We recognize the importance of your privacy and handle all personal data collected during the purchase, return, or exchange process in strict accordance with prevailing European data protection regulations, including the General Data Protection Regulation (GDPR).
The personal information you provide will be used exclusively for processing your return or exchange requests, communicating with you regarding your orders, and ensuring compliance with our legal obligations. We implement appropriate technical and organizational measures to safeguard your data from unauthorized access or misuse.
Your data will not be shared with third parties except for fulfillment partners directly involved in processing returns or refunds, or where required by law. We retain your data for the minimum necessary period and offer you rights to access, correction, or deletion of your personal information upon request.
This Return and Exchange Policy complements but does not replace your statutory rights under applicable consumer legislation. Nothing in this policy detracts from any legal guarantees regarding faulty or non-conforming goods.
We strive to respond promptly to all return and exchange inquiries; however, delays may occur due to unforeseen circumstances. We are not responsible for lost return shipments and recommend using traceable postal services.
We reserve the right to amend this policy from time to time to ensure compliance with new laws or to enhance service quality. Any updates will be reflected with the revised date shown next to the policy reference.
Should you have any questions or require further clarification regarding our Return and Exchange Policy, please do not hesitate to contact our customer support team through the available communication channels on our website. We are here to assist you and ensure a positive shopping experience.